Get Call Outcome — GET /api/v1/orders/{orderId}/outcome

Once an AI call has finished, use this endpoint to fetch the full outcome for that call — including its completion status, duration, cost, a plain-language summary of what was discussed, and a timestamped transcript of the conversation. You identify the call using the order_id returned when you originally triggered it. Endpoint

GET https://app.scalysis.com/api/v1/orders/{orderId}/outcome

Authentication Include your API key in the request using either the Authorization header as a Bearer token or the X-API-Key header.

Authorization: Bearer <your_api_key>

X-API-Key: <your_api_key>

Path Parameter

number

required

The unique ID of the call record to look up. This is the order_id value returned in the response from POST /api/v1/calls/trigger.

Example Request

curl --request GET \
  --url https://app.scalysis.com/api/v1/orders/1368642/outcome \
  --header 'Authorization: Bearer <your_api_key>'

Response Fields

boolean

true when the outcome was successfully retrieved.

number

The order ID you requested, echoed back in the response.

string

The order or reference number you supplied when triggering the call, if any.

string

The final status of the call (e.g. "completed").

number

Total duration of the call in seconds.

string

A short label describing the result of the call, such as "Insufficient Talk", "Confirmed", or "Not Interested".

number

The cost charged for this call, in your account’s billing currency.

string

A plain-language summary of the call, generated by the AI agent after the conversation ends.

array

An ordered list of turns in the conversation between the agent and the customer.

Show transcript item fields

string

Who spoke this turn — either "agent" or "customer".

string

The spoken text for this turn, as transcribed from the call audio.

number

The offset in milliseconds from the start of the call at which this turn began.

Example Success Response

{
  "success": true,
  "orderId": 1368642,
  "orderNumber": "demo-order-001",
  "callStatus": "completed",
  "callDurationSec": 13,
  "callOutcome": "Insufficient Talk",
  "totalCallCost": 1.0833,
  "summary": "Agent introduced themselves; customer asked for identity...",
  "transcript": [
    { "speaker": "agent", "text": "Hello...", "timestamp": 123 },
    { "speaker": "customer", "text": "Who is this?", "timestamp": 456 }
  ]
}

Call still in progress? If you request the outcome before the call has finished, the API returns a 404 with the message "Call is still in progress". Wait 10–30 seconds after triggering the call, then retry the request. For longer or complex conversations, allow more time before polling.

Recording URLs are not included. The outcome response contains the transcript and summary only — direct audio recording URLs are not returned by this endpoint.

Calls

Orders

Campaigns

Get Call Outcome — GET /api/v1/orders/{orderId}/outcome

Path Parameter

Example Request

Response Fields

Example Success Response

​Path Parameter

​Example Request

​Response Fields

​Example Success Response

Path Parameter

Example Request

Response Fields

Example Success Response