Agent webhook

Each agent can send its call results to your own URL. Set a different URL per agent, and every finished call from that agent is sent there once, as a POST with a JSON body.

Set it up

Open your agent

In the dashboard sidebar, open Voice Agents and click the agent you want results from.

Go to Post-call rules

Open Settings & post-call, then Post-call rules. Or go straight to app.scalysis.com/call-agent/AGENT_ID?tab=call-config.

Add your URL

In the Webhook card, paste your https:// URL and click Save. The switch turns on.

Send a test

Click Send test. Your URL receives the sample payload below.

Each agent has its own webhook. Turn the switch off to stop sending without losing the URL.

When it is sent

After every finished call from that agent: campaign calls, API calls, inbound calls and test calls. Chat tests are never sent.

Sample payload

call.completed

{
  "event": "call.completed",
  "version": 1,
  "id": "run_1001",
  "occurred_at": "2026-08-18T16:01:28.000Z",
  "agent_id": 2041,
  "agent_name": "Order confirmation",
  "customer_name": "Priya Sharma",
  "customer_phone": "+919149874123",
  "started_at": "2026-08-18T16:00:00.000Z",
  "duration_sec": 88,
  "call_status": "completed",
  "call_outcome": "Order confirmed",
  "summary": "Customer confirmed the order and asked to keep the same address.",
  "transcript": "Agent: Hi Priya, this is a quick call about your order.\nCustomer: Yes, please confirm it.",
  "transcript_turns": [
    {
      "speaker": "agent",
      "text": "Hi Priya, this is a quick call about your order.",
      "timestamp": "2026-08-18T16:00:02.000Z"
    },
    {
      "speaker": "customer",
      "text": "Yes, please confirm it.",
      "timestamp": "2026-08-18T16:00:08.000Z"
    }
  ],
  "order_number": "1042",
  "answered": true,
  "direction": "outbound",
  "source": "campaign",
  "new_address": null,
  "address_change_requested": false
}

Fields

string

Always call.completed.

string

Unique ID of this call. Use it to ignore duplicates.

string

When the call ended (ISO 8601, UTC).

number

The agent that made or took the call.

string

The agent’s name.

string | null

Customer name, if known.

string | null

Customer phone number.

string | null

When the call started (ISO 8601, UTC).

number

Talk time in seconds. 0 if not answered.

boolean

true if the customer picked up.

string

Final call status, for example completed.

string | null

The result label from your agent’s analysis, for example Order confirmed.

string | null

Short summary of the call.

string

Full transcript as plain text, one line per turn.

array

The same transcript as a list of { speaker, text, timestamp }. speaker is agent or customer.

string

outbound or inbound.

string

What started the call: campaign, api, inbound, test or other.

string | null

Order number, when the call was about an order.

string | null

New address the customer gave, if any.

boolean

true if the customer asked to change the address.

Receive it

Reply with any 2xx status within 25 seconds.

app.post("/scalysis-webhook", express.json(), (req, res) => {
  const call = req.body;
  if (call.event === "call.completed") {
    console.log(call.agent_id, call.call_outcome, call.summary);
  }
  res.sendStatus(200);
});

@app.post("/scalysis-webhook")
def scalysis_webhook():
    call = request.get_json()
    if call["event"] == "call.completed":
        print(call["agent_id"], call["call_outcome"], call["summary"])
    return "", 200

Recordings are not included in the payload. Fetch them with Fetch Call Recording.

Get Started

Core Concepts

Guides

Webhooks

Help

Set it up

When it is sent

Sample payload

Fields

Receive it

​Set it up

​When it is sent

​Sample payload

​Fields

​Receive it

Set it up

When it is sent

Sample payload

Fields

Receive it