Call results - Scalysis

After each call, Scalysis reviews the conversation and saves a result.

Field	What it tells you
`callOutcome`	The result label, like `Order confirmed` or `Insufficient Talk`.
`summary`	Two or three lines on what happened.
`transcript`	Every turn: who spoke and what they said.
`callDurationSec`	Talk time in seconds.
`totalCallCost`	What the call cost.
`recordingUrl`	Link to the audio, once it is saved.

Where the labels come from

You set the possible callOutcome labels on the agent, in its after-call analysis settings. Different agents can return different labels. Read them from the agent before you build logic on them.

Act on callOutcome. For example, ship confirmed orders, cancel declined ones, and send everything else to a person.

Two ways to get it

Push (recommended)

Each agent sends every result to your URL.

Pull

Ask for one call’s result by order_id.